Customer Service
IOT project service
IOT – IVM Office Technology is organised to support the customer in every phase: from designing the layout to creating a customised app
for managing smart furniture and its installation. IVM will also be on hand for customers during the training phase, in order to familiarise users with all the functions.
WHAT THE SERVICE MANAGEMENT INCLUDES
TRAINING
To make the most of all the potential of IOT – IVM Office Technology
CLOUD SERVICE
Protected and accessible data for use anywhere through the MICROSOFT PLATFORM – World Leader –
CUSTOMISED APP
Including upload of users
APP SOFTWARE UPGRADES
App Software update – at least once a year – to keep the APP QUICK and PROTECTED. PATCHES to fix any software BUGS
APP FUNCTIONS
From customising Desks – with advanced options – to multilingual and management of the Meeting Room for Super Users
Learn more about the features
APP
The IVM IOT APP is INTEGRABLE with OFFICE 365 and GSUITE. This allows you to manage your BOOKINGS also DIRECTLY from the SHARED COMPANY CALENDARLayout
Display of dynamic layoutQR code FUNCTION
Through the APP you can BOOK DIRECTLY by framing the QR code positioned on the desk top or visible on the TABLET MONITOR of the meeting roomSUPER USER ROLE
Super users can manage a number of operations: – Enable/Disable the use of the IOT Smart Desk service – Enter the Customer logo – Manage language translationsCUSTOMISATION
customisation with customer logothat will be displayed in the top left corner of the appMULTILINGUAL
The whole system will be set up to host any language. The super user will set the variablesMEETING ROOM
When a meeting room is booked, the user can then invite co-workers or external guestsSHARING
At the time of the booking, the people who have been invited will receive an email per aggiungere – so they can add the date to their Smartphone appointments – and a notification on the APP alerting the participant to the eventACCESS TO MEETING ROOMS AND DESKS
The administrator may authorise a user to book a meeting room or a desk or both. The back office will use two FLAGS to define this during the add user phaseUSER ANALYSIS and MANAGEMENT OF COLLECTED DATA
The administrator will be able to view the booking and usage statistics of the users on the TABLET MONITOR of the meeting room
AFTER-SALES SERVICE
Emergency service with DEDICATED PHONE number for an immediate response to the customer