Customer Service
IOT project service
IOT – IVM Office Technology
is organised to support the customer in every phase:
from designing the layout to creating a customised app
for managing smart furniture and its installation.
IVM will also be on hand for customers during the training phase,
in order to familiarise users with all the functions.
WHAT THE SERVICE MANAGEMENT INCLUDES
TRAINING
To make the most of
all the potential of
IOT – IVM Office Technology
CLOUD SERVICE
Protected and accessible data for use anywhere
through the
MICROSOFT PLATFORM
– World Leader –
CUSTOMISED APP
Including
upload of users
APP SOFTWARE UPGRADES
App Software update
– at least once a year –
to keep the APP
QUICK and PROTECTED.
PATCHES to fix any software BUGS
APP FUNCTIONS
From customising Desks
– with advanced options –
to multilingual and management
of the Meeting Room
for Super Users
APP
Mobile App for Android Smartphone and Apple Smartphone
REMEMBERING PREFERENCES
Function to:
– Memorise desk height
– Memorise light emission customised
when booking
Layout
Display of
dynamic layout
AUTO-CONNECT FUNCTION
To facilitate and simplify the connection to the booked desk simply by placing the smartphone very close to the module
SUPER USER ROLE
Super users can manage a number of operations:
– Enable/Disable the use of the IOT Smart Desk service
– Enter the Customer logo
– Manage language translations
CUSTOMISATION
customisation of
customer logothat will be displayed in the top left corner of the app
MULTILINGUAL
The whole system will be set up to host any language.
The super user will set the variables
MEETING ROOM
When a meeting room is booked, the user can then invite co-workers or external guests
SHARING
At the time of the booking, the people who have been invited will receive an email per aggiungere – so they can add the date to their Smartphone appointments – and a notification on the APP alerting the participant to the event
ACCESS TO MEETING ROOMS AND DESKS
The administrator may authorise a user to book a meeting room or a desk or both.
The back office will use two FLAGS to define this during the add user phase
AFTER-SALES SERVICE
Emergency service with
DEDICATED PHONE number
for an immediate response
to the customer
